These Terms and Conditions set out the basis on which Cleaners SW8 provides domestic and commercial cleaning services. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for services.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, business, landlord, tenant, managing agent, or other party who requests or receives services from Cleaners SW8.
Company means Cleaners SW8, the cleaning service provider.
Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, one-off cleaning, end of tenancy cleaning, office and commercial cleaning, and specialist cleaning.
Premises means the property or location at which the Services are to be carried out.
Cleaner means any person or team assigned by the Company to carry out the Services at the Premises.
The Company will provide the Services as agreed with the Client at the time of booking. A description of the typical tasks included in each type of service may be provided, but the exact scope will depend on the size and condition of the Premises, the time booked, and any specific Client instructions agreed in advance.
The Company reserves the right to refuse or suspend Services where the Premises are unsafe, unsanitary beyond normal expectations, or where access is restricted or hazardous. Any changes to the agreed Services must be approved by the Company in advance.
3.1 Bookings can be made by the Client through the Company’s accepted booking channels, as advertised on its official materials and website. At the time of booking, the Client must provide accurate information regarding the type of service required, property size, condition, access details, and any special requirements.
3.2 All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company may, at its discretion, decline a booking or propose alternative dates or times.
3.3 For certain services, such as end of tenancy or specialist cleaning, the Company may request additional information, photographs, or a pre-service assessment to confirm the scope and price.
3.4 The Client is responsible for ensuring that adequate access is available at the agreed time. This includes providing keys, security codes, or arranging for someone to be present to let the Cleaner in. Waiting time caused by lack of access may be charged.
4.1 The Company’s prices are based on the information supplied by the Client, the type of service requested, and the estimated time required. Prices may be given as hourly rates, fixed fees, or a combination of both.
4.2 Any quotes provided are estimates only and may be adjusted if the information supplied by the Client is incomplete or inaccurate, or if the actual condition of the Premises differs significantly from that described.
4.3 The Company will notify the Client as soon as reasonably practicable if any adjustment to the price is required and will seek approval before proceeding.
4.4 All prices are stated in pounds sterling (GBP) and may be subject to applicable taxes, if relevant, which will be clearly indicated where charged.
5.1 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, a deposit, or payment on completion, depending on the service type and Client status.
5.2 Payment methods accepted by the Company will be stated in its booking and confirmation communications. The Client must ensure that full payment is made by the due date.
5.3 For regular services, the Company may operate a recurring payment schedule, such as weekly or monthly billing. The Client will be informed of the applicable schedule in advance.
5.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel future services and to charge interest or late payment fees in accordance with applicable law.
5.5 Invoices or receipts will be provided upon request or as part of the Company’s normal administration process.
6.1 The Client may cancel or reschedule a booking by giving notice to the Company within the specified notice period communicated at the time of booking. Failure to provide sufficient notice may result in a cancellation fee.
6.2 Where the Client cancels a service on the day of the booking or after the Cleaner has been dispatched, the Company may charge up to the full service fee to cover costs and loss of opportunity.
6.3 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to staff illness, transport disruption, severe weather, or other events. In such cases, the Company will offer an alternative appointment as soon as reasonably possible.
6.4 If the Cleaner is unable to gain access to the Premises at the agreed time due to Client actions or omissions, the booking may be treated as a late cancellation and charged accordingly.
7.1 The Client must provide a safe working environment, including safe access to the Premises, adequate lighting, heating, and ventilation, and any necessary information regarding health and safety risks.
7.2 The Client must inform the Company of any fragile items, pre-existing damage, alarm systems, pets on the Premises, or any other matters that may affect the provision of the Services.
7.3 The Client is responsible for ensuring that running water and electricity are available at the Premises during the service, unless otherwise agreed.
7.4 The Client must not directly employ or offer work to any Cleaner introduced by the Company for a period of at least twelve months from the last date of service, unless otherwise agreed in writing with the Company and subject to a placement fee, if applicable.
8.1 The Company may supply its own cleaning products and equipment, or may use products and equipment provided by the Client, as agreed at the time of booking.
8.2 Where the Client requires the use of specific products, they must ensure these are available and suitable for the surfaces to be cleaned. The Company is not liable for any damage caused by the use of products supplied or specified by the Client.
8.3 The Company will use reasonable care and skill when selecting products and methods but cannot guarantee removal of all stains or marks, particularly where damage or discolouration is pre-existing.
9.1 The Company complies with relevant UK waste and environmental regulations. Standard household waste generated during cleaning at the Premises will be placed in the Client’s designated bins or receptacles.
9.2 The Company does not ordinarily remove waste from the Premises. Any request to remove waste off-site must be agreed in advance and may incur additional charges. Such waste removal will only occur in accordance with applicable waste carrier and disposal requirements.
9.3 The Client must advise the Company in advance if any hazardous, clinical, or regulated waste is present at the Premises. The Company reserves the right to refuse handling of such waste unless specific arrangements have been agreed and legally compliant procedures are in place.
9.4 The Client remains responsible for compliance with local waste collection rules at the Premises, including correct bin usage and presenting waste for collection at appropriate times.
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for any loss, damage, or expense arising from the Services is limited as set out in this clause.
10.2 The Company maintains appropriate insurance cover for its activities in line with industry standards. Details of current insurance can be provided upon reasonable request.
10.3 The Client must notify the Company in writing of any alleged damage or loss within 48 hours of completion of the relevant service, providing clear details and, where possible, photographs. Failure to do so may limit the Company’s ability to investigate and resolve the matter.
10.4 The Company will not be liable for normal wear and tear, pre-existing damage, deterioration of items due to age or poor condition, or damage arising from incorrect installation or manufacturing defects.
10.5 The Company shall not be liable for any indirect, consequential, or purely economic losses, including loss of profit, loss of opportunity, or loss of reputation, whether arising in contract, tort, or otherwise.
10.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
11.1 The Company aims to deliver a high standard of cleaning. If the Client is dissatisfied with any aspect of the Services, they should notify the Company within 24 hours of completion so that the issue can be reviewed.
11.2 Where a complaint is justified, the Company may, at its discretion, re-clean the affected area, offer a partial refund, or provide a credit towards future services. Any remedy offered will take into account the nature of the service and the circumstances of the complaint.
11.3 The Client agrees to allow the Company or its representatives access to the Premises to inspect any alleged issues arising from the Services.
12.1 Where the Client provides keys or access codes to the Company, these will be handled with reasonable care and in accordance with the Company’s internal procedures.
12.2 The Company accepts no liability for loss or damage where access details are incorrect or incomplete, or where third parties gain access due to Client actions or omissions.
12.3 The Client is responsible for ensuring that any alarm systems are properly configured to allow the Cleaner to enter and exit the Premises at the agreed times. The Company is not responsible for charges or issues arising from alarm activations unless directly caused by its negligence.
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport failures, strikes, lockdowns, pandemics, accidents, or acts of authorities. In such cases, the Company will use reasonable efforts to resume services as soon as practically possible.
14.1 The Company will process personal data provided by the Client in accordance with applicable data protection laws in the United Kingdom.
14.2 Personal information will be used for the purpose of managing bookings, delivering Services, handling payments, and communicating with the Client. It may also be used for legitimate business purposes such as service improvement and administration.
14.3 The Company will take reasonable steps to protect personal data from unauthorised access, use, or disclosure, and will retain such data only for as long as necessary for the purposes for which it was collected or as required by law.
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on the Company’s official channels or otherwise communicated to the Client.
15.2 The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that booking, unless a change is required by law or with the Client’s consent.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any previous agreements, understandings, or arrangements.
By booking or using the Services of Cleaners SW8, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
Find our gigantic discounts on cleaners SW8 services and clean your home without breaking the bank!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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