This Privacy Policy explains how Cleaners SW8 collects, uses, stores, and protects personal data about individual customers located in the SW8 area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. By using our cleaning services in the SW8 area, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Cleaners SW8 customers and prospective customers located in the SW8 area who contact us, request a quote, book a service, or otherwise interact with us. For the purposes of data protection law, Cleaners SW8 is the data controller in respect of the personal data we collect and process about you.
We may collect and process the following categories of personal data about you:
Identification and contact information, such as your full name, postal address, service address, and any other contact details you provide to us.
Booking and service information, such as details of the cleaning services you request, preferred dates and times, access instructions for your property, and any special requirements you choose to share.
Communication records, including information contained in emails, messages, or other correspondence you send to us and notes of telephone or in-person conversations relevant to your bookings and queries.
Billing and payment information, such as invoice details, records of payments made, and billing history. We do not store full payment card details; where card payments are used, these are processed securely by our payment processor.
Technical and usage information, where relevant, such as information about how you use our website or digital services, including basic analytics data. This may include IP address, device information, and the pages you visit.
Feedback and satisfaction data, including ratings, comments, or reviews you provide about our services or staff.
We collect personal data from you in several ways:
Directly from you when you contact us by phone, through online forms, or in person to request information, quotes, or to book cleaning services.
When you communicate with us to change, cancel, or update a booking, raise a query, or provide feedback.
Automatically through limited use of website or service analytics, which may capture data such as IP address, browser type, and visited pages, to improve our services.
From third-party service providers acting on our behalf, for example payment processors that confirm payment status, or booking platforms that transmit your booking details to us.
We only process your personal data where we have a lawful basis to do so. Depending on the context, we may rely on the following lawful bases under data protection law:
Contract: We process your personal data where it is necessary to take steps at your request prior to entering into a contract or to perform a contract with you. This includes processing data to provide cleaning services, manage your bookings, and issue invoices.
Legal obligation: We may process personal data where it is necessary to comply with legal obligations, such as record-keeping, taxation, and accounting requirements.
Legitimate interests: We may process your personal data where it is necessary for our legitimate interests, provided these are not overridden by your rights and interests. Our legitimate interests include improving our services, responding to customer enquiries, handling complaints, and maintaining appropriate business records.
Consent: In some cases, we may rely on your consent, for example for certain types of direct marketing communications, where required by law. Where we rely on consent, you have the right to withdraw that consent at any time.
We use the personal data we collect for the following purposes:
To provide cleaning services in the SW8 area, including managing bookings, sending confirmations, and delivering the services you have requested.
To communicate with you about your enquiries, bookings, changes to services, cancellations, or any issues related to your account.
To manage billing and payments, including issuing invoices, processing payments via our payment processors, and maintaining financial records.
To improve our services, including analysing feedback, monitoring customer satisfaction, and reviewing service delivery standards.
To maintain security and safety, such as knowing who we are visiting and where, maintaining access instructions securely, and investigating any incidents or complaints.
To comply with legal and regulatory requirements, including accounting, taxation, and responding to lawful requests from public authorities when we are legally required to do so.
To send you service-related information and, where permitted and appropriate, limited marketing messages about similar services you have previously used, always with the option to opt out.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Booking and service records are normally retained for a period that allows us to manage ongoing relationships, handle queries, and comply with applicable limitation periods for legal claims.
Financial records, such as invoices and payment details, are kept for the period required by tax and accounting laws.
Communication records and feedback may be retained as long as they are relevant to our service delivery and legitimate business interests, unless you request deletion where we are not required to keep them by law.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to you.
We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes set out in this Privacy Policy.
Examples of data processors we may use include:
Payment processing providers that handle card or online payments securely and confirm payment status to us.
IT and hosting providers that supply and maintain our booking systems, data storage, and communication tools.
Professional advisers, such as accountants, where necessary for financial and legal compliance.
Other service providers involved in the operation of our business who need access to data to provide their services, subject to confidentiality and data protection obligations.
We may also share data with public authorities, regulators, or law enforcement agencies where we are legally required or permitted to do so.
Where any of our service providers or their systems are located outside the United Kingdom, we will take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include relying on adequacy regulations, or using approved standard contractual clauses or equivalent safeguards, in accordance with data protection laws.
We implement appropriate technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, staff training, and procedures to deal with suspected data breaches.
While we take reasonable precautions to safeguard your data, no transmission of information over the internet or any storage system can be guaranteed to be completely secure. We nevertheless strive to protect your data to the fullest extent required by law.
Under data protection law, you have certain rights in relation to your personal data. These rights may be subject to limitations and conditions, and we may need to verify your identity before responding to your request. Your rights include:
Right of access: You can request confirmation as to whether we process your personal data and receive a copy of the data we hold about you, along with information about how we use it.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected. We may need to retain some data where required by law.
Right to restriction: You can ask us to restrict the processing of your personal data in certain situations, for example while we are considering a request to rectify or erase your data.
Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, and that we transmit it to another controller where technically feasible.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests. You also have an absolute right to object to direct marketing at any time.
Right to withdraw consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we deliver our services. Any changes will take effect when the updated version is made available to you. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
If you have any questions about this Privacy Policy or how we process your personal data, or if you wish to exercise any of your data protection rights, you may contact us using the contact methods published on our official service materials and website. Please clearly state that your query relates to data protection or privacy so that it can be directed to the appropriate person.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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